Delivery & Returns
We understand everybody hates 'SHIPPING FEE'. While we are still unable to provide totally free shipping (one day we will), we strive to simplify and slash the shipping fee to as much as we can.
With PawpyKisses, feel free to opt for registered mail (FLAT SGD3.9,-) or unregistered mail (FLAT SGD1.9,-) for apparels and other small items whereas for bulky items (e.g. Pet Beds or Pet Cages) there would be a charges of Courier Service from SGD5 to SGD11, It would be automatically shown which option is available prior to your check out, yapp..everything is transparent.
Most of Customers received their products within 1 to 3 working days time frame (within Singapore). Overseas Customers will be provided with a Tracking number .
RETURN, EXCHANGE AND REFUND POLICY
Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd
Customers are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. All item(s) leaving for dispatch have been checked for quality and quantity accuracy.
The Return, Exchange and Refund Policy described below only apply to online purchases made through www.Pawpykisses.com
- We will exchange item(s) due to past its EXPIRY DATE / DAMAGED CONDITION UPON DELIVERY, DELIVERED WRONG ITEM and/or MANUFACTURER’S DEFECT
- All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
- We will require the original tax invoice as proof of purchase from www.Pawpykisses.com
- Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
- The item(s) will be inspected upon received.
- All returned item(s) must be in good condition and all original packaging (including original tax invoice) must be in place for full refund to be issued.
- No refund will be issued if the product shows signs of use.
- Our guarantee does not cover accidental damage or wear of product caused by customer.
- All items purchased online through www.PawpyKisses.com are returnable & exchangeable except for opened and/or used products.
- If the item(s) is returned and/or exchanged, customer(s) is responsible for: return shipping amount – SGD$10 delivery charge/trip
- All sale items (with vouchers, promo codes, promotion, and clearance) cannot be exchanged or returned.
Please return your purchase to the following address:
238 Balestier Road #01-03
We are always here to help. If you have questions, please email to email@example.com or call our customer us at +65 9060 6501 (During Office Hours)
This return, exchange and refund policy was last updated on 22/10/2017