Frequently Asked Questions
1. How & Where should I measure my doggy?
Our clothing/ accessories sizes are displayed in each products description and are usually fit to most dog, however it will be good to take an extra effort to check on their measurement before purchasing.
The best way to measure your dogs is to use the flexible tape (those that are used by tailors).If you don't have any flexible tape, try to open-up and flattened the current collar that your dog are using, take a straight ruler, measure the length from the hole to the pin. There you go, now you have the neck size. Similarly, measure up your existing harness to get the chest girth.
Having these 3 basic measurements are all you need to purchase your dog products, don't forget to add an extra 'cm' room for your dog comforts.
2. Is your online payment secure? What type of payments do you accept?
In terms of credit card payment (Master Card/ Visa), we are using the largest and probably the safest globally recognized online payment processors, PayPal. You can find more security information on PayPal security here.
3. How long does the delivery takes?
We value time as much as you do, and it's our pledge is to get the product to you as soon as possible. Normally, delivery of non-promotional items will take about 2 ~ 3 working days to reach you.
We always try to make shipment as easy and as flexible as possible for our customer. So, if you prefer other type of shipment have certain timing, you are welcome to contact us.
For further info, you could also read up the delivery policy here.
4. What if I do not reside in Singapore?
Fret no more as PawpyKisses are shipping to few destination around South East Asia especially Australia & Malaysia. If you reside in neither one of them (yap..we do had a US customer), simply shoot us a message and let's see what we can do.
Our Commitment in Quality Products
We totally understand how daunting it can be when it come to online shopping, We are once a customer too and we whole-heatedly believe that customer are to be treated fairly thus you can relax and assure that what you see in our store is what you are going to get (or even better).
We at PawpyKisses are fully committed to provide high quality dog products. We look trough every single item before we sent it out to our customer.
However, in a rare circumstances where you are not satisfied with our awesome products, the items are not as describe or the size does not fits your buddies, we are more than welcomed to have you contact us 24/7 and we promise you that we will workout the best solutions for you.
Why shop with us?
Our Greatest Goal is to make the world a better place for your doggy to be and we start our huge mission by giving 2 smiles at a time. One on your face and one on your buddy's.
That's Our Commitment to you.