Petfood Repacking Policy

 

Dear valued customer,

Without prejudice, Pawpy Kisses does not recommend the repacking of pet food in view of Singapore’s Feeding Stuffs Act which prohibits the repacking of commercially-imported pet food due to:

  1. Loss of wholesomeness and freshness
  2. Risk of contamination.

However, per the Agri-Food and Veterinary Authority (AVA) advisory notice dated 20 January 2012, repacking done for individual customers is allowed if its guidelines are followed.

In compliance with the aforesaid legislation and advisory notice, We have instituted its Repacking Policy as follows:

  1. Any warranty or guarantee on the quality or function of the pet food will be null and void for the repacked pet food.
  2. All repacked pet food is non-exchangeable and non-refundable.
  3. We will not be held responsible for any damage, refund, claim or liability whatsoever, including but not limited to illness or death arising out of or in connection with the repacked pet food.
  4. Please refer to the original packaging for the expiry date.
  5. Repacked date is only for your reference and can be found printed on each individual pack.

Please be informed that for any machine-repacked pet food:

  • Each pack is estimated to be of similar size/weight, except for the final pack which may not be the same due to the residual content.
  • Packs will be restored in original packaging as far as possible. In the event that space is constrained, repacked pet food will be stored in a separate packaging.
  • While cross-contamination is minimized as much as possible, this product is repacked in our facility where other brands of pet food are also handled.
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