- Delivery / Self-Collection
- Repacking Policy
- Exchange, Return & Refund Policy
Alma Water for pets is a patented electrolyzed dexidized and ionized water with a pH 12.5. It is a multi-care water for eyes, ears, skin, coat, paws, around the bottom and between wrinkles.
The Alma Water does not irritate the skin even though the Alma Water is alkaline pH 12.5, it becomes slightly acidic pH 5 at the moment it touches the skin.
The Alma Water is alkaline pH 12.5, even alkalophilic bacteria cannot live over pH11. The environment can keep away bacteria from developing for long hours.
The Alma Water made the true odour eliminating without masking agents. Spraying the Alma Water can eliminate bad odour.
Washing with the Alma Water can prevent dust adhesion and stabilize the effect after washing.
The Alma Water has high adaptability to the skins and gives moisture to the skins.
The Alma Water does not degrade the membrane protein. It is safe and moisturizes the skin.
Made in Japan.
The high cleaning power of ALMA WATER breaks down the dirt, lipid and protein.
Please wipe off the Greasy dirt around the mouth to rub with a towel or gauze moistened with ALMA WATER.
After Peeing / Pooing:
The Alma Water makes the true odour elimination without masking agents. Spraying the Alma Water can eliminate bad odour.
ALMA WATER does not contain chemicals, dirt and lipids will be peeled off by the same action as the static electricity. After your walk, please wipe with a towel after spraying the body as an alternative to the shampoo.
ALMA WATER inhibits the adhesion of dust and keeps the effect after use. When brushing after spraying the entire coat, it becomes shiny, smooth, and further reduces the static electricity.
ALMA WATER gives moisture to the coat as well as skin because it is a very low surface tension than water. Unlike the typical alkaline ionized water in the market, ALMA WATER is safe to penetrate into the skin because it does not degrade the membrane protein.
For Face, Coat, Paws:
The ALMA WATER does not irritate the skin even though the Alma Water is alkaline at pH12±0.5.
It becomes slightly acidic at pH5.6 at the moment it touches the skin. Even alkalophilic bacteria cannot live over pH10.5, ALMA WATER can keep away bacteria from developing for long hours.
Face: Please wipe off eye mucus with cotton or gauze moistened with ALMA WATER.
Skin: Please wipe after spraying the ALMA WATER on eczema, redness and itching point.
Paws: Please wipe off after spraying the ALMA WATER directly to paws.
Coat: Please wipe off after spraying the ALMA WATER directly to the whole body coat.
Our delivery takes 1-4 business days, and our delivery team will contact you via your provided phone contact number for delivery arrangement when your order has been processed.
Orders $25 & below - $7.
Orders $25 & above - $4.50.
Free delivery for orders $60 & above.
There will be a $7 charges for re-delivery.
- Last minute changes of delivery address.
- Wrong delivery address.
- Nobody to receive the order when delivery time slot is confirmed.
For condominium address, if our driver cannot access into the building (locked gate or stopped by the security personnel at guard house), it will be deemed as failed delivery attempt and there will be charges for redelivery.
For Frozen / Chilled Products
Please take note that we're closed on every Sunday, hence there is no delivery on Sunday.
- All orders are processed from Monday to Friday except for weekend.
- Weekend order will be processed from Monday.
For self-collection, our team will notify you via your provided phone contact number when your order is ready for self-collection.
Dear valued customer,
Without prejudice, Pawpy Kisses does not recommend the repacking of pet food in view of Singapore’s Feeding Stuffs Act which prohibits the repacking of commercially-imported pet food due to:
- Loss of wholesomeness and freshness
- Risk of contamination.
However, per the Agri-Food and Veterinary Authority (AVA) advisory notice dated 20 January 2012, repacking done for individual customers is allowed if its guidelines are followed.
In compliance with the aforesaid legislation and advisory notice, We have instituted its Repacking Policy as follows:
- Any warranty or guarantee on the quality or function of the pet food will be null and void for the repacked pet food.
- All repacked pet food is non-exchangeable and non-refundable.
- We will not be held responsible for any damage, refund, claim or liability whatsoever, including but not limited to illness or death arising out of or in connection with the repacked pet food.
- Please refer to the original packaging for the expiry date.
- Repacked date is only for your reference and can be found printed on each individual pack.
Please be informed that for any machine-repacked pet food:
- Each pack is estimated to be of similar size/weight, except for the final pack which may not be the same due to the residual content.
- Packs will be restored in original packaging as far as possible. In the event that space is constrained, repacked pet food will be stored in a separate packaging.
- While cross-contamination is minimized as much as possible, this product is repacked in our facility where other brands of pet food are also handled.
If you would still like to opt for repacking, we charge $2 per bag repacked.
Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd.
Pet parents are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. All item(s) leaving for dispatch have been checked for quality and quantity accuracy.
The Return, Exchange and Refund Policy described below only apply to online purchases made through www.pawpykisses.com.
Exchange & Return Policy
- We will ONLY exchange item(s) due to past its Expiry Date / Damaged Condition Upon Delivery, Delivered of Wrong Item and/or Manufacturer's Defect Item.
- All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
- We will require the original order invoice as proof of purchase from www.pawpykisses.com.
- Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
- The item(s) will be inspected upon received.
- Frozen / Chilled products are not exchangeable / returnable due to food safety reasons.
- All returned item(s) must be in good condition and all original packaging (including original tax invoice) must be in place for full refund to be issued.
- We do not provide delivery service for any exchange or return item(s).
- For exchange or return of your purchase to the following address: 238 Balestier Road #01-02 Singapore 329701.
- No refund will be issued for perishable products - food, treats, etc.
- No refund will be issued if the product shows signs of use.
- Refund is only case by case basis.
- Our guarantee does not cover accidental damage or wear of product caused by customer.
- If the item(s) is returned and/or exchanged, customer(s) is responsible for: return shipping amount – SGD$10 delivery charge/trip.
- All sale items (with vouchers, promo codes, promotion, and clearance) cannot be exchanged or returned.
- We are always here to help. If you have questions, please email to email@example.com or WhatsApp us at +65 8798 4392 (During Office Hours).
This return, exchange and refund policy were last updated on 15th March 2021.