- Guaranteed Analysis
- Feeding Guide
- Delivery / Self-Collection
- Repacking Policy
- Exchange, Return & Refund Policy
Zero Grain for easy digestion; no wheat, corn, rice, or barley
Zero Gluten for sensitive stomachs and dogs allergic or sensitive to gluten protein in wheat or corn-based diets
Zero GMO all-natural foods with no use of DNA technology SPD™
Prime100 Single Protein Diet contains only ONE MEAT protein
Low GI in sweet potato and lentils: for steady, sustained release of energy 80%+ of protein derived from hormone and antibiotic free chicken, the remainder from vegetables and pulses
Balanced Fibre blend of soluble and insoluble fibre for gut function and easy passing of stools
Chondroitin for joint and cartilage support
Glucosamine for cartilage and joint repair
Balanced Omega 6 & 3 Essential Fatty Acids with EPA and DHA EFAs for healthy skin and shiny coat
Balanced Calcium for controlled bone growth development.
L-Carnitine for fat metabolism and mitochondrial efficiency
Boosted with Chelated Trace Minerals for high availability of trace elements especially zinc for bone strength, muscle development and healthy skin
Supplemental Selenium for reproduction, antioxidants, and brain function
Supplemental Iodine for metabolic control and neurological development
Fruit & Vegetables add fibre, antioxidants and vitamins for well-being
Turmeric for anti-inflammatory functions
Sodium hexametaphosphate for tartar reduction
Kibble size and density for dental support
Chicken meal, lentils, sweet potato, chick peas, tapioca starch, field peas, chicken oil, hydrolysed chicken liver, sunflower oil, linseed oil, fish oil, sugar beet pulp, sodium hexametaphosphate, choline chloride, essential vitamins and minerals (including chelated minerals), algal DHA, turmeric, fruit & vegetable extracts including blueberries, FOS, MOS, glucosamine, chondroitin, yucca, carnitine.
Protein 35% (min)
Fat 16% (min)
Fibre 4% (max)
Calcium 1% (min)
Phosphorus 0.8% (min)
Ca:P ratio 1.0: 1.0 (min)
Omega-6 (including Linoleic Acid): 2.0% (min)
Omega-3 (including Linolenic Acid): 0.5% (min)
Moisture 10% (max)
Metabolisable Energy: 410 kcal/100g as fed
Refer to Packaging
Our delivery takes 1-4 business days, and our delivery team will contact you via your provided phone contact number for delivery arrangement when your order has been processed.
Orders $25 & below - $6.
Orders $25 & above - $3.99.
Free delivery for orders $60 & above.
There will be a $6 charges for re-delivery.
- Last minute changes of delivery address.
- Wrong delivery address.
- Nobody to receive the order when delivery time slot is confirmed.
For Frozen / Chilled Products
Please take note that we're closed on every Wednesday, hence there is no delivery on Wednesday.
- Every order will only be processed on Monday - Friday.
- Tuesday evening & Wednesday order will only be processed on Thursday.
- Weekend order will only be processed on Monday.
For self-collection, our team will notify you via your provided phone contact number when your order is ready for self-collection.
Dear valued customer,
Without prejudice, Pawpy Kisses does not recommend the repacking of pet food in view of Singapore’s Feeding Stuffs Act which prohibits the repacking of commercially-imported pet food due to:
- Loss of wholesomeness and freshness
- Risk of contamination.
However, per the Agri-Food and Veterinary Authority (AVA) advisory notice dated 20 January 2012, repacking done for individual customers is allowed if its guidelines are followed.
In compliance with the aforesaid legislation and advisory notice, We have instituted its Repacking Policy as follows:
- Any warranty or guarantee on the quality or function of the pet food will be null and void for the repacked pet food.
- All repacked pet food is non-exchangeable and non-refundable.
- We will not be held responsible for any damage, refund, claim or liability whatsoever, including but not limited to illness or death arising out of or in connection with the repacked pet food.
- Please refer to the original packaging for the expiry date.
- Repacked date is only for your reference and can be found printed on each individual pack.
Please be informed that for any machine-repacked pet food:
- Each pack is estimated to be of similar size/weight, except for the final pack which may not be the same due to the residual content.
- Packs will be restored in original packaging as far as possible. In the event that space is constrained, repacked pet food will be stored in a separate packaging.
- While cross-contamination is minimized as much as possible, this product is repacked in our facility where other brands of pet food are also handled.
If you would still like to opt for repacking, we charge $2 per bag repacked.
Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd.
Pet parents are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. All item(s) leaving for dispatch have been checked for quality and quantity accuracy.
The Return, Exchange and Refund Policy described below only apply to online purchases made through www.pawpykisses.com.
Exchange & Return Policy
- We will ONLY exchange item(s) due to past its Expiry Date / Damaged Condition Upon Delivery, Delivered of Wrong Item and/or Manufacturer's Defect Item.
- All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
- We will require the original order invoice as proof of purchase from www.pawpykisses.com.
- Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
- The item(s) will be inspected upon received.
- Frozen / Chilled products are not exchangeable / returnable due to food safety reasons.
- All returned item(s) must be in good condition and all original packaging (including original tax invoice) must be in place for full refund to be issued.
- We do not provide delivery service for any exchange or return item(s).
- For exchange or return of your purchase to the following address: 238 Balestier Road #01-02 Singapore 329701.
- No refund will be issued for perishable products - food, treats, etc.
- No refund will be issued if the product shows signs of use.
- Refund is only case by case basis.
- Our guarantee does not cover accidental damage or wear of product caused by customer.
- If the item(s) is returned and/or exchanged, customer(s) is responsible for: return shipping amount – SGD$10 delivery charge/trip.
- All sale items (with vouchers, promo codes, promotion, and clearance) cannot be exchanged or returned.
- We are always here to help. If you have questions, please email to email@example.com or WhatsApp us at +65 8798 4392 (During Office Hours).
This return, exchange and refund policy were last updated on 15th March 2021.