We have our own in-house delivery team and for every delivery, our team will send a 'Delivery Confirmation Message' via WhatsApp or SMS and will require acknowledgement on the delivery details before we proceed with confirming the delivery.
1) Delivery Address*:
3) Estimated Time*:
4) If uncontactable during delivery, do we have the permission to leave it outside your house yes / no?*
Our delivery WITH or WITHOUT special request are pre-arranged. Once its confirmed, we will not be able to make any changes once the delivery driver pick the order and out for delivery.
Please note that we DO NOT provide specific time slot delivery service. We will not be able to accomodate a delivery request on a specific time.
Failed Delivery Attempt
For chilled or frozen product, we are unable to leave it out on your doorstep due to food safety reason unless special instruction is given by the buyer. For eg. Leave it ouside the house. In the event of failed delivery and instruction is given to leave frozen or chilled product outside the house, we will not be liable for any damages of the product.
You may give us special instruction such as to put your order in the water riser, shoe rack, etc.. (Preferbly for dry products).
For condominium address, if our driver cannot access into the building (locked gate or stopped by the security personnel at guard house), it will be deemed as failed delivery attempt and there will be charges for redelivery.
For any failed delivery attempt due to the reasons below, there will be a $7 re-delivery charge.
- Last minute changes of delivery address while delivery is on-route.
- Wrong delivery address stated in the order.
- Nobody to receive the order when the delivery time slot is confirmed.
- Opt for 'No' to leave order outside the house if during delivery the buyer is uncontactable upon reaching the delivery address.